Frequently Asked Questions

Some Common Questions

Have questions you want answers to?

Artek Surfin Chemicals provides a comprehensive range of metal finishing and surface treatment solutions including surface conditioning, cleaning, plating processes, chromate conversion coatings, anodizing and electrocoloring chemicals, and specialized process as designed for industrial applications like Phosphating and Electroless Nickel.

You can contact us using the enquiry form available on our website or contact us directly via email(info@artekchemicals.com) or phone(+91 22-40320000). Our team will respond promptly to assist with product information, quotations, and technical support.

Technical data sheets (TDS) and product specifications are available on request. You can contact our technical support team, who will share the detailed documentation based on your product interest.

Yes, Artek Surfin Chemicals offers customised formulations, specific to industry requirements. Our R&D and Technical teams can coordinate to design process-specific solutions.

Our manufacturing processes follow stringent quality-control guidelines, safety norms, and compliance protocols. We ensure consistency and reliability in every batch through strict testing and monitored production standards. We have the ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 certifications.

We cater to multiple sectors such as Automotive Industry, Aerospace, Marine & Defense Industry, Heavy Engineering Industry, Construction & Infrastructure Industry, Aluminum Industry ,Healthcare & Medical Industry ,Energy & Electrical Industry ,Cable and Wire Industry ,Electronics & PCB Industry, Home Appliances & Hardware Industry, Fasteners Industry ,Sanitaryware Industry ,Decorative & Jewellery Industry, Garment Industry etc.

Artek Surfin Chemicals caters to clients across India as well as internationally. We have direct dealing as well as an organised dealer network pan India. Internationally, we have appointed distributors in various countries that service those countries. For export enquiries, we have a support team which responds and guides buyers as per their requirements.

Our technical experts provide on-site as well as remote support, process optimisation guidance, troubleshooting assistance, bath analysis recommendations, and training to help customers achieve efficient and high-quality finishing results in their factories.

We maintain a strong supply network supported by regional distributors and logistics partners to ensure timely deliveries across major industrial hubs. Delivery timelines depend on product type and quantity.

Our products are designed with safety, sustainability, and compliance in mind. Many formulations are eco-conscious and developed to meet evolving environmental norms. We guide customers on proper handling, storage, and waste treatment.

Yes. We provide regular support even after product purchase, including process audits, performance checks, troubleshooting, and optimisation suggestions to ensure consistent results.

Simply contact us via the enquiry form or reach out directly. Share your requirements and our team will provide quotations, sample availability, or trial support based on your need.

Our experts help analyse your substrate, and end-use application to recommend suitable plating process. You can share details and we will guide you through the selection process.

You can reach out to our technical support team directly via phone or email. They will assist you with product handling, chemical safety guidelines, process setup, and technical troubleshooting.